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Case Study · Home Services

Marketing that pays for itself ten times over.

A multi-trade home services company on the West Coast: HVAC, plumbing, and electrical, with thousands of inbound calls a month. We took over search, paid media, social, and reporting in August 2025. The blended return on ad spend has not dipped below 7x since.

10.3x avg
Blended return on ad spend
+45%
Local Services leads vs pre-takeover
+76%
Qualified calls in 90 days

Aug 2025 to May 2026 · Revenue attributed in the client's field-service system · Returns shown as ratios

Home Services
Industry
HVAC · Plumbing · Electrical
Market
West Coast
Scope
SEO · Paid search · LSA · Social · Reporting
Engagement
August 2025, ongoing
01

Measurement came first

We took over the account in August 2025. The business was already substantial: a full dispatch board, six-figure monthly ad budgets, and thousands of calls coming in every week. At that scale, every optimization decision is only as good as the data behind it.

So our first project was not a campaign; it was the measurement. Conversion tracking focused on the actions that book work, call tracking with per-call qualification grading, and revenue attribution wired into the client's own field-service platform, the same system their dispatchers run the business from.

It is a higher bar to report against, and it is the reason the numbers on this page mean something.

02 · The return

Double digits, month after month

Blended return on ad spend across paid search and Local Services, measured against revenue recorded in the client's field-service system. Ten months under management: never below 7x, averaging 10.3x.

0x5x10x10.0xAug '257.4xSep '2510.6xOct '257.9xNov '258.5xDec '2513.3xJan '2610.1xFeb '2611.3xMar '2612.8xApr '2611.2xMay '2610.3x average

Source: monthly performance reporting, Aug 2025 to May 2026. Return = attributed marketing revenue (client field-service system) divided by ad spend. Revenue dollars are not published by agreement; the ratio is the point.

7.4x
The softest month

The floor so far: even the quietest month under management returned more than seven times its spend.

11.2x
Latest month

May 2026 closed at 11.2x blended, with qualified call volume at its highest under our management.

962
Leads · latest month

Paid and organic combined, counted as leads only after tracking was tightened.

Heating & air · in the field
03 · Local Services

The cleanest before-and-after in the account

Google Local Services charges per lead it verifies, which makes this the most directly comparable number in the account. Same market, same auctions: the five months after takeover against the five months before.

1,7855 months before takeover2,595First 5 months with MoonSaucequalified leads · +45%

Source: Google Local Services reporting across all of the client's LSA accounts. Mar-Jul 2025 (previous agency) vs Aug-Dec 2025 (MoonSauce).

+45%
Qualified LSA leads

2,595 charged leads in the first five months under management, up from 1,785 in the five months prior.

Every trade
HVAC, plumbing, electrical

Growth came across service lines and metros, including markets the previous setup had left effectively dormant.

Apples to apples
Why this comparison holds

Every lead in both windows was verified and charged by Google, so the before-and-after is directly comparable.

04 · Call quality

Not more calls. Better ones.

This spring we rolled out call tracking with human-graded qualification, so every tracked call gets judged: real opportunity or not. Ninety days in, qualified calls are up 76% and the qualified share of calls is rising.

535Mar '26580Apr '26939May '26+76% in 90 days

Source: call tracking with per-call qualification grading, Mar-May 2026.

939
Qualified calls · May 2026

Up from 535 in March, the first full month of qualification grading.

36% to 41%
Qualified rate, Apr to May

A larger share of inbound calls are genuine, well-matched opportunities, not just volume.

Graded
Every tracked call

Each call is reviewed and graded individually, so "qualified" means a real opportunity, not an estimate.

Plumbing · in the field
05 · The work rate

Sixty days of work, one client

Outcomes get the headlines; this is what produces them. A sixty-day window into the working repository for this account, counted, not estimated.

3,650
Files shipped in 60 days

Deliverables committed to this client's working repo between mid-April and mid-June.

886
Schema files in the entity graph

A structured-data layer, entity by entity, that tells search engines exactly who this company is.

474
Pages under metadata management

Every title, description, and focus keyword governed from a single source of truth.

1,545
Redirect rules governed

Years of accumulated URL history kept resolving cleanly instead of leaking equity.

  • Interactive monthly performance reports, every KPI, paid and organic, no cherry-picking
  • Full-site technical audits and 404-log remediation on a recurring cadence
  • Long-form service and advice content shipped continuously across all three trades
  • Social content programs, recruiting creative, and audience builds for paid social
  • A documented standards system: schema, blogs, reporting, and SEO data each governed by written rules
06 · Where it stands

Ten months in, the bar has not moved

The returns are double-digit, the leads are verified, the measurement is the client's own system of record, and the work rate has not slowed.

10 for 10
Months at 7x return or better

Every month under management has cleared seven times spend, blended across paid channels.

12
KPIs reported monthly

The full scorecard every month, the strong numbers and the soft ones together.

Thousands
Inbound calls every month

This is marketing for a real dispatch board: thousands of calls a month, graded, booked, and measured.

Questions

About this engagement

What did MoonSauce do for this home services company?
We took over SEO, paid search and Local Services, paid social, and monthly reporting in August 2025. The first project was the measurement: conversion tracking on the actions that book work, call tracking with per-call qualification grading, and revenue attribution wired into the client's own field-service system.
What were the results?
Across ten months under management: a blended return on ad spend that has never dropped below 7x (averaging 10.3x), Google Local Services leads up 45% against the previous agency, and qualified calls up 76% over ninety days. The most recent month closed at 11.2x with 962 combined leads.
How is the Local Services comparison fair?
Google Local Services charges per lead it verifies, so the five months before takeover and the five months after are an apples-to-apples comparison: same market, same auctions, same verified-lead standard. Charged leads grew from 1,785 to 2,595, a 45% increase.
Why are there no revenue dollars?
At the client's request, results are shown as ratios and percentages, not dollar figures. Return on ad spend is measured against revenue recorded in the client's own field-service platform, the system their dispatchers run the business from, which makes it a number the owner can audit.
Your move

30 minutes. Let us see if we are a fit.

This is not a canned pitch. We want to hear about your business, your goals, and where you are stuck, then tell you honestly how we would help, or if we are not the right fit. You will talk to a founder, every time. Zero pressure, zero BS.

  • A founder on the call, never a sales rep
  • We learn your business before we pitch anything
  • A straight answer on whether we can help
Free30 minutesNo obligationA reply within a business day
Rob BurkeRoger CooneyRob or Roger. The founders. Every time.
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